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RETURNS/EXCHANGE POLICY

We Offer 7 Days Returns and Exchange Policy on all our products. (Chargeable)

RETURN/EXCHANGE PROCESS:

  • We offer 7 days returns & exchange from the date of delivery of the products. 
  • Return Policy: We provide returns for Max of 2 products per customer combined for all orders made by the customer on our platform. In case you have availed the facility of returns for 2 products in your previous orders, the return policy will not be applicable for current or future orders. You can opt for Size Exchange if required. In case if the size is not available, you can opt for any other design from our store. The return charges will be Rs 150 per product. 
  • Exchange Policy: Exchange policy is available for any number of products. However we only accept exchange request in case of Size Exchange. Exchange for another design/product is not allowed and the customer is requested to place a new order in such cases. Rs 100 per product will be charged for exchange request. No further return/exchange requests will be allowed post exchange request is complete for the same product. 
  • Send us an email on support@thecurvves.com within 7 days from the date of delivery of the products for return and exchange request. 
  • (NOTE - 7 days are counted from the day the product is delivered, return request generated on the 8th day will NOT BE ENTERTAINED IN ANY CIRCUMSTANCES)
  • Once we get the request on email, we will process the return/exchange request and our courier partner will pick the product from your address (same as delivered address). 
  • Pick-up will be attempted 2/3 times. If the courier company is unable to pick up the shipment due to your unavailability or you cancel the reverse pickup then you have to send the shipment back to the company address. If shipment is not picked up within 2 days after reverse pickup generation email, you will have to inform us immediately so that we can create a new pickup. In case of delay of more than 5 days from the return generation day, the return policy will not be applicable. Reverse Pick Up is subject to the availability of the service in your area pin code. 
  • Note that it may take max of 3-4 days for the product to get picked up from your address. Once you send us the request for return/exchange, it takes 24-48 hours for our team to initiate the return pickup from our end. Once we initiate the return pickup, the courier company pickup person comes within 1-2 days. We request your patience. In case you not available at the address or going out, we request you to handover the package to someone else and email us the name and contact number of the person who will hand over the package. If that is not possible, you can also send us the package to our warehouse. 
  • We request you to keep the product ready packed in the same delivered bag used for delivery. In case you do not have the delivered bag, wrap the product in some polybag/paper and handover. Note that during handover, all the parts of the product should be handed over (Top/Bottom). If any part is missing, refunds will not be provided for partial received products. 
  • Once we receive the product at our warehouse, the product is checked physically to ensure it is the same product which was delivered against particular order ID.
  • Once checked, the amount is refunded to your bank account/UPI ID for return request. For exchange request, the new product is dispatched. 
  • It takes 8 - 10 days to initiate the refund or dispatch the new product after product is picked up. Your patience is appreciated. In cases of exchanges, it may take 10-11 days for the new product to get delivered. 
  • Express delivery charges are non-refundable.
  • For COD orders, once we receive the product, our payment team will email you asking the details for the payment initiation. 
  • Return/exchange request submitted after 7 days will not be entertained in any circumstances.
  • Return/exchange request should be sent on email ID - support@thecurvves.com 
  • All returned items must be in their original condition. Any items returned in any condition other than the originally sent condition or partial products received will not be accepted for return policy/exchange policy. The discretion rests with the company. The courier company and we will not be responsible for the partial products received or damaged products. The customer may use their own courier company for returning the products, in such cases, the return charges will not be applicable. 
  • Please co-operate with our policy in case of return/exchange of items. We want to ensure delightful experiences for our customers with our product and services keeping in view our company policies.

 

NOTE -  

Please note that in case the Pincode is not serviceable for exchange/return pickup by courier companies, the customer has to send the product back to our warehouse for availing the exchange/return and refund policy. We use multiple courier companies for forward and return shipments however due to unforeseen circumstances/operational constraints, some Pincodes are not serviceable. In that case, it wont be possible for us to get the product picked up.