RETURNS/EXCHANGE POLICY

We Offer 7 Days 'No Question Asked' Returns and Exchange Policy on all the products. 

RETURN/EXCHANGE POLICY

  • Be it any reason, we will not ask, just tell us and we will arrange pickup the and refund your entire amount. 
  • We utmost believe in customer satisfaction and convenience and if you are not delighted with our product, we are at fault. 
  • As most of our products are made specifically for Indian women size guide and the product material is slightly stretchable, we have experienced that sizing issues are almost minimal through customer feedback.
  • We understand that purchasing online, there is always a concern and doubt about the product quality and trust on the company, hence, as a customer centric company, we are obligated to provide you complete satisfaction if you are not satisfied with the product. 
  • Please note that it takes 8-10 days to initiate the refund/dispatch a new product for exchange after product pickup is done. Your patience is appreciated. 

ONE STEP SOLUTION

  • Send us an email on support@thecurvves.com within 7 days of the receipt of the product. That's it. We will do the rest. 
  • (NOTE - 7 days are counted from the day the product is delivered, return request generated on the 8th day will NOT BE ENTERTAINED IN ANY CIRCUMSTANCES)

OUR PART

  • Once we get the request on mail, we will process the return/exchange request and our courier partner will pick the product from your address (same as delivered address).  
  • We request you to keep the product ready packed in the same delivered bag used for delivery. In case you do not have the delivered bag, it is completely fine, wrap the product in some polybag/paper and handover. Note that during handover, all the parts of the product are handed over (Top/Bottom). If any part is missing, we will not be able to provide the refund amount for partial received products. 
  • NOTE - During handover of the products, take a receipt from the courier company as a proof of handing over the products. 
  • Once we receive the product at our warehouse, the product is checked physically just to ensure it is the same product which was delivered against particular order ID.
  • Once checked, the amount is refunded to your bank account/UPI ID for return request. For exchange request, new product is dispatched. 
  • It takes 8 - 10 days to initiate the refund or dispatch the new product after product is picked up. Your patience is appreciated. In cases of exchanges, it may take 10-11 days for the new product to get delivered. 
  • For COD orders, once we receive the product, our payment teams will email asking details of the payment where the refund can be initiated. 
  • (NOTE - Please note that it might take 10-12 days maximum to receive the return product at our warehouse in some cases. Your patience is appreciated in those cases)

NOTE

  • We provide 'Free Return' pickup for 1 product only/1 time only. If you want to return 1 product, we provide free returns. However, In case you want to return 2 or more products in your order, we charge a nominal fee of Rs 150 per two products added to return request. 
  • In case you have already used the facility of free return pickup in your previous orders, the return pickup charges will be applicable on all products of your current order. The charges will be as mentioned above, Rs 150 will be charged for every 2 products added for return. 
  • In case if you have returned 3 or more than 3 (3 or >3) products in total in your previous orders history, the return shipping charges will be charged at Rs 200 per product. 
  • For exchanges, we provide free exchanges 1 time only for the same order. In case you want to exchange/return the products second time for the same order, Rs 150 would be charged per two products added to return/exchange request. 
  • Return/exchange request submitted after 7 days will not be entertained in any circumstances.
  • Return/exchange request should be submitted on Email ID - support@thecurvves.com for return consideration.
  • All returned items must be in their original condition. Any items returned in any condition other than in that originally sent will not be accepted. The discretion rests with the company. In that case, the product is again sent back to the customer. The customer has to bear the logistic charges. 
  • Once return request accepted from our company and return pickup request is generated, if the courier partner has not come up for the pickup, kindly email us so that we can escalate the issue and get the product picked up. 
  • Please co-operate with our policy in case of return/exchange of items. We want to ensure delightful experiences for our customers with our product and services keeping in view our company policies.

NOTE - 

Please note that in case the Pincode is not serviceable for return pickup by courier companies, the customer has to send the product back to our warehouse for availing the return and refund policy. We use multiple courier companies for forward and return shipments however due to unforeseen circumstances/operational constraints, some Pincodes are not serviceable. In that case, it wont be possible for us to get the product picked up. 

 

WRONG / DAMAGED PRODUCT RECEIVED POLICY

  • NOTE - Please note that you are kindly requested to kindly shoot a video while opening the package delivered by courier partner. In case the product is different/damaged in the package, the video will help us to investigate the issue and escalate with our courier partner. We will accept the request for refund in the case of wrong product delivered/damaged product delivered ONLY in case if the video is submitted to us showing the opening of the package. The images sent wont be eligible for refund of money in the above case. We hope you understand our policy and bear with us.