Shipping policy

We offer two shipping options for our customers – Standard Shipping/Normal Shipping and Express Shipping. Please read the details carefully before placing your order.

1. Normal/Standard Shipping

Orders are dispatched within 2–3 business days from the date of order (excluding Sundays and public holidays).
During festive rush, dispatch may take 3–4 business days.
Delivery timelines after dispatch:
- Tier 1 & Tier 2 cities: 8-10 days
- Tier 3 cities, North East & J&K: 10–12 days
Payment Option: COD & Prepaid options are available.
For orders above INR 5000, only Prepaid option is available (COD not available).
COD confirmation: COD orders are shipped only after confirmation received via WhatsApp message. If no confirmation is received, the order will be cancelled, and the customer will be notified.
Cancellations:
- Orders can be cancelled before dispatch at no cost.
- If cancellation is requested after dispatch, Rs 200 shipping charges will be deducted from the refund.

2. Express Shipping

Orders received before 12 PM are dispatched the same day.
Orders received after 12 PM are dispatched the next business day (excluding Sundays & holidays).
Delivery timelines after dispatch:
- Tier 1 & Metro cities: 2-4 days
- Tier 2 cities, Tier 3, North East & J&K: 3-5 days
Express Shipping Charges: Rs 150 (to be selected during checkout).
COD option is not available for express shipping.
Refund of Express Charges:
- If express delivery is delayed beyond the timelines above (for Tier 1, Metro & Tier 2 cities only), the Rs 150 express fee will be refunded.
- Express charges are non-refundable in case:
  - Order is cancelled after dispatch,
  - Customer refuses to accept delivery,
  - Order is returned due to incorrect/incomplete address or customer unavailability.

3. Important Notes

Tracking details will be shared via SMS/Email once the order is dispatched.
If tracking details are not received, email us at support@thecurvves.com and our team will respond within 24 hours.
In case of delivery delays beyond mentioned timelines, customers may request cancellation with full refund (no deductions).
If the product packaging is tampered/damaged at the time of delivery, kindly refuse to accept the package and immediately contact our customer care at support@thecurvves.com with your order number.
If an order is returned due to incorrect/incomplete address, unavailability of customer, or reasons attributable to the customer, Rs 200 will be deducted from the refund.